Refund & Cancellation Policy

This Refund & Cancellation Policy is part of the Terms of Service between you and DUPLE.AI LLC, a Delaware limited liability company ("Duple," "we," "us" or "our"), and applies to every purchase made for the Service. Please read it before you buy.

ALL SALES ARE FINAL. EXCEPT AS STATED IN SECTIONS 6 AND 7, DUPLE DOES NOT OFFER REFUNDS, CREDITS, EXCHANGES OR PRORATED PAYMENTS FOR ANY PURCHASE, FOR ANY REASON.

1. All purchases are final and non-refundable

Every purchase is final once it is completed, including:

• subscriptions of any plan, whether billed monthly or annually, for the first period and every renewal;
• credit packs and any other one-time purchase;
• upgrades, seats and plan changes; and
• any other fee or charge for the Service.

No refund, credit or prorated payment is given, in whole or in part, for any reason, including:

• unused credits, unused time, or a billing period in which you used the Service little or not at all;
• forgetting to cancel before a renewal;
• a purchase you made by mistake or changed your mind about;
• dissatisfaction with the quality, accuracy or style of AI output;
• the change, replacement, retirement or unavailability of any model, provider or feature;
• downtime, outages, rate limits, provider capacity limits or slow responses;
• a downgrade, or a cancellation part-way through a billing period;
• the deletion of your account; or
• the suspension or termination of your account for violating our Terms or policies, or because of a chargeback.

2. Why

When you buy a plan or credits, we make the purchased credits and features available to you immediately, and we incur non-recoverable costs with third-party AI providers every time you use them. The Service is digital and is delivered at the moment of purchase. These are the terms on which we can offer our prices.

3. Cancelling a subscription

• You can cancel at any time, online, from the billing management option in Settings → Billing (or the account portal of our payment processor), or by emailing support@duple.ai from the email address on your account with your Account ID.
• Cancellation stops future renewals. It takes effect at the end of your current billing period. You keep your plan and can keep using your credits until then, and you will not be charged again.
• Cancellation does not refund the current period. No refund or credit is given for the time or credits remaining in the period in which you cancel.
• Cancel before your renewal date. To avoid being charged for the next period, your cancellation must be completed before the renewal date and time shown for your plan. A renewal charge processed before your cancellation is completed is final.
• Deleting your account ends your subscription as well, but does not refund any amount already paid, and all of your credits are forfeited.

4. Automatic renewals

Subscriptions renew automatically, for the same billing period, at the price then in effect, until you cancel. The renewal terms are shown before you buy. Where required by law, we send a reminder before an annual subscription renews and notice before any price change takes effect. Renewal charges are final and non-refundable. It is your responsibility to cancel before a renewal you do not want.

5. Credits

Credits have no cash value and are never refundable, exchangeable or redeemable for cash or anything else, except where required by law. Credits expire as described for your plan or pack, and are forfeited when your account is deleted or terminated. Expired or forfeited credits are not refunded or restored. See Section 9 of the Terms of Service.

6. Billing errors (this is not a refund)

If you were charged in error — for example, you were charged twice for the same purchase, you were charged after a cancellation that had taken effect, or you were charged a different amount from the price shown when you bought — email support@duple.ai with the subject "Billing Error" within 60 days of the charge, from the email address on your account, with your Account ID and the date and amount of the charge. If we confirm that we made the error, we will correct it by reversing the erroneous charge (or the part of it that was wrong). Correcting our own billing error is not a refund of a purchase, and this section does not apply to a charge that was correctly made under these terms.

If you believe a charge was made without your authorization, contact us immediately. We may suspend the account involved while we investigate.

7. Rights under applicable law

Nothing in this policy limits any right you have under applicable law that cannot be waived or limited by contract. Where such a law requires us to give a refund, we will give only the refund that the law requires, in the manner it requires.

Consumers in the European Economic Area, the United Kingdom and Switzerland. If you are a consumer in one of these places, you may have a statutory right to withdraw from a purchase within 14 days without giving a reason. When you buy, you ask us to make the Service and your credits available immediately, during that period. If you exercise a right of withdrawal you have, you must tell us clearly (for example, by emailing support@duple.ai within the withdrawal period), and we will refund the amount you paid less a proportionate amount for the Service provided until you told us, including the credits you used, to the extent the law permits. Where you expressly agreed to immediate supply of digital content and acknowledged that you would lose your right of withdrawal, that right ends once the supply has begun, as the law permits.

8. Chargebacks and payment disputes

Please contact us at support@duple.ai before disputing a charge with your bank or card issuer; most problems can be resolved quickly. If you initiate a chargeback or payment dispute, we may, to the extent permitted by law:

• immediately suspend or terminate your account and block future purchases;
• remove the credits granted by the disputed payment, which may leave a negative balance that must be settled before you can use the Service again; and
• contest the dispute by providing your payment processor and card issuer with records of your purchase, your acceptance of our terms, and your use of the Service.

If a refund or reversal is issued by a payment processor, bank or card issuer for any reason, the credits granted by that payment are removed from your account.

9. No waiver

If, in a particular case, we or our payment processor issue a refund, credit or other accommodation that this policy does not require, it is a one-time exception made at our sole discretion. It does not waive this policy, does not create any obligation to do the same again for you or for anyone else, and does not change the terms of any other purchase.

10. Contact us

Questions about this policy, cancellations or billing: DUPLE.AI LLC, support@duple.ai. Please include your Account ID (shown in Settings → Account).